Få ting er viktigere enn kundene, men mange virksomheter sliter med å levere god kundeservice innenfor forsvarlige tids- og kostnadsrammer. Samtidig er det ingen som liker å sitte i telefonkø eller snakke med en «dum» chatbot. Mange velger derfor epost som kommunikasjonskanal. Nå kan håndteringen av slike henvendelser effektiviseres ved hjelp av automatisering og avansert kunstig intelligens. I dette whitepaperet beskriver vi hvordan din virksomhet kan utnytte slike løsninger.

Did you know that managers are happiest at work, but experience more stress than employees? Our new study, State of the Manager, explores this and much more, offering insights from over 5 million data points.

Read the full study to discover how leaders are truly feeling and gain actionable recommendations to help strengthen your managers.

In the current business landscape, digitalization is more than just a strategy – it represents a profound shift in the way enterprises operate. As innovative technologies continue to reshape industries, new players are emerging that challenge traditional business models and prompt a fundamental reevaluation of operational models. To thrive in this dynamic environment, enterprises must view digitalization not merely as a tool to enhance existing processes, but as a catalyst for driving innovation, offering game-changing possibilities for enterprises across all industries.

Enterprise cloud adoption is a known strategic imperative for digital transformation. But lack of coherence means the cloud is often implemented with an ad-hoc approach. This leads to lack of value and long-term business gain. To solve this issue, a scalable cloud strategy focused on business goals is needed. 

This guide demonstrates how a focus on employee engagement can lead to measurable financial returns. Discover the powerful connections between engagement and organizational performance, from increased revenue and productivity to reduced sick leave and turnover. Backed by research and real-world case studies, this guide offers practical strategies for leveraging engagement to improve both performance and profitailiyt. Ideal for HR and leaders dedicated to creating a resilient and high-performing organization. 

Industrial Control Systems (ICS) are control systems used for automating industrial production processes. These systems are prevalent in industries such as power, water, oil, natural gas, and others, with common control systems including SCADA, Distributed Control Systems (DCS), and Programmable Logic Controllers (PLC). ICS uses networks to connect control loops, Human Machine Interfaces (HMI), and remote diagnostic and maintenance tools. Control loops adjust the process to be controlled through sensors, actuators, and controllers such as PLCs.

KI revolusjonerer kollektivsektoren. Ved å kombinere sanntidsdata, automatiserte løsninger og prediktiv analyse, kan kollektivtransporten bli mer effektiv, kundevennlig og fremtidsrettet. Lær mer om hvordan Salesforce jobber med AI-baserte verktøy for kollektivtrafikken.

Changing customer expectations are pushing businesses across all sectors to adopt cloud services. But while cloud adoption is highly beneficial, it does raise the risk of cloud concentration. This checklist outlines four capabilities you must be able to tick off to mitigate this risk.

Hvert år går millioner av kroner tapt på grunn av manglende kontroll på bedriftens utstyr. I mange bedrifter er ansvaret for bruken av alt materiellet et ansvar som er delt, mellom HR og de ansatte. Men hvis ansvaret er delt mellom to, får de 1 % ansvar hver. Ingenting blir fulgt opp. 

Les mer her om hvordan HR skal få kontroll over utstyrskostnadene, og 8 oppgaver som må gjøres for å få det til.